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Dr Ma Swan Hoo, a medical doctor involved in research on cosmetics, became a docent because of her love for history. In 2001, she completed docent training at the Singapore History Museum (today’s National Museum). Since then, she has also guided visitors at the Peranakan Museum, IHC and the National Gallery Singapore. She keeps herself up to speed by attending the latest training sessions at these institutions, and serves as a mentor to fellow volunteers.

In 2004, Dr Ma helped to set up Museum Volunteers, a group comprising working professionals who guide visitors on weekends and public holidays, and was its President from 2011 to 2014. She is sought after for her insights on Singapore’s museums and heritage, and has participated in dialogues such as Our Singapore Conversation and in focus group discussions for Our SG Heritage Plan.